Refund Policy
Refund Policy - LiveFixPro Bookkeeping (livefixprobookkeeping.com)
Effective date: October 4, 2026
Last updated: October 4, 2026
1. Who this policy applies to
This Refund Policy applies to bookkeeping and services for QuickBooks users purchased through livefixprobookkeeping.com. "LiveFixPro Bookkeeping" is a brand name used by LiveFixPro Bookkeeping & Accounting Services LLC, a Wyoming limited liability company ("LiveFixPro," "we," or "us"), the same company that operates livefixpro.com. LiveFixPro is a remote firm serving U.S. businesses. This policy follows the same rules and timelines as the refund policy on livefixpro.com.
If your signed Statement of Work says something different from this policy, the Statement of Work controls for that engagement.
2. How purchases work
You book a free consultation, we confirm the scope in writing, we send an invoice, and you pay by Mercury ACH or wire transfer.
- One-time projects (cleanup for QuickBooks users and catch-up bookkeeping) are paid 100% upfront, in full, before work starts.
- Monthly plans (monthly bookkeeping and support for QuickBooks users) are paid in full in advance for each month.
Work begins after full payment is received and we have the access and records we need to start.
3. Our services and prices
Service | Price | Type
Monthly bookkeeping | $499/month | Monthly plan, paid in advance
Support for QuickBooks users (consult calls, basic setup, troubleshooting) | $149.99/month | Monthly plan, paid in advance
Cleanup for QuickBooks users | $1,999 fixed, one-time | One-time project, paid 100% upfront
Catch-up bookkeeping | From $799.99, one-time (final fixed price quoted per scope) | One-time project, paid 100% upfront
4. 3-day refund window
- 50% refund within 3 calendar days. If you ask for a refund in writing within 3 calendar days after we receive your payment, you will receive a refund of 50% of the amount paid. LiveFixPro keeps the other 50% to cover onboarding, scheduling, and the capacity reserved for you. This applies to every payment, including one-time project fees and each monthly fee.
- No refunds after 3 days. After those 3 calendar days, payments are non-refundable. This includes one-time project fees (whether or not the work has started or been completed), monthly fees, partial months, and unused support time or allowances.
The only exceptions are in Section 6 (non-delivery) and any rights the law requires us to give you. The 50% limit does not reduce a non-delivery refund under Section 6.
5. Monthly plans (monthly bookkeeping and support for QuickBooks users)
- No minimum term. Monthly plans renew month to month until cancelled.
- 30 days' written notice to stop future charges. You may cancel a monthly plan at any time by written notice (email to support@livefixpro.com is enough). Cancellation takes effect 30 days after we receive your notice. If a renewal date falls within those 30 days, that final month is billed and paid as usual and your plan stays active through the end of that paid month. No further charges are made after that.
- Cancelling does not refund anything already paid after the 3-day window in Section 4, including partial months and unused support time. Unused time does not carry over.
6. The exception: if we do not deliver
If LiveFixPro cannot or does not deliver a service you paid for, as described in your Statement of Work, you will receive a refund of the undelivered portion. This applies to both one-time projects and monthly plans, including when LiveFixPro cancels work or a plan itself. Before refunding, we may first offer to complete the service within a reasonable time, unless the law gives you the right to choose a refund instead.
Delays caused by missing records, late access, or late approvals from the client are not non-delivery by us. (For example, if we cannot complete a month's bookkeeping because bank statements or QuickBooks access were not provided.)
Nothing in this policy limits any rights the law requires us to give you.
7. Digital products
livefixprobookkeeping.com does not currently sell digital products. Free tools and resources (such as a free books health score) involve no payment and no refund. If we offer paid digital products in the future, the same 3-day refund window and non-delivery exception will apply to them.
8. Third-party costs are non-refundable
Costs paid to third parties are not refundable by LiveFixPro, even within the 3-day window or if you cancel. Examples include QuickBooks or other Intuit subscription fees, payroll or app subscriptions, bank or wire fees, and any other software or service purchased for your business. You pay these directly to the provider or reimburse us as set out in your Statement of Work, and any refund is subject to that provider's own policy. LiveFixPro cannot issue refunds for payments it did not receive.
9. What this policy does not cover
LiveFixPro does no tax work of any kind (no tax preparation, filing, or amendment, and no tax advice) and is not a CPA firm. Any tax-related adjustments are for your own tax professional to review. No refund will be issued on the basis that our services did not include tax preparation, tax filing, tax advice, audits, reviews, compilations, or assurance on financial statements, because those services are never part of our scope. We also do not guarantee any specific financial result, savings, or outcome.
10. How to request a refund
Email support@livefixpro.com with the information below. For the 3-day window, your email must reach us within 3 calendar days after we receive your payment. Include:
- your name and business name;
- the invoice number;
- the service involved; and
- the reason for your request.
Do not send passwords, full payment-card numbers, or bank login credentials.
Our timeline:
- We will acknowledge your request within 3 business days.
- We will decide on your request within 10 business days.
- If approved, we will issue the refund within 7 business days after the decision.
If more investigation is needed, we will explain why and give you an updated timeframe. Any shorter deadline required by law takes priority.
Approved refunds are returned by ACH or wire to the account you paid from, or another account you confirm in writing. Each party pays its own bank's fees (we pay our bank's fees for sending the refund; any fee your bank charges to receive it is yours). Your bank may take additional time to post the funds. Verified duplicate charges and overpayments will always be returned.
11. Changes to this policy
We may update this policy by posting a new version on this page. The policy in effect when you signed your Statement of Work applies to that engagement. We will not impose new refund restrictions retroactively.
12. Contact
LiveFixPro Bookkeeping & Accounting Services LLC
Email: support@livefixpro.com
Phone: +1 914-639-6759
Mailing address: 701 Tillery St Unit 12-1904, Austin, TX 78702
Mailing address: 701 Tillery Street Unit 12-1904, Austin, Texas 78702, United States
Get in touch
Bookkeeping Services FAQs
What are bookkeeping services for small businesses?
Bookkeeping services keep your day-to-day financial records accurate—categorizing transactions, reconciling accounts, and preparing clean books so you can see cash flow and make decisions with confidence.
Who is this for?
U.S. small businesses that want reliable monthly bookkeeping and clear books without hiring a full-time in-house bookkeeper. Deep QuickBooks cleanup is available separately when your books need a catch-up.
What’s included in monthly bookkeeping?
Transaction categorization, bank and credit-card reconciliation, and organized books ready for review.
How is pricing structured?
Monthly Bookkeeping is $499/mo, Support for QuickBooks Users is $149.99/mo, Cleanup for QuickBooks Users is $1,999 fixed one-time, and Catch-up Bookkeeping starts from $799.99 one-time. Final scope is confirmed on a free consultation.
Do you use QuickBooks?
Yes—work is for QuickBooks® users. Cleanup and ongoing bookkeeping can connect to your QuickBooks Online file when that is the right fit. LiveFixPro is independent and not endorsed by Intuit Inc.
How do we get started?
Book a free consultation on our calendar. We’ll confirm scope, access needs, and the right package before work begins: Book a free consultation
Intuit, QuickBooks, and QuickBooks ProAdvisor are registered trademarks of Intuit Inc. used with permission under the QuickBooks ProAdvisor Agreement.